SupportIQ
An AI customer support assistant that helps businesses automate repetitive support workflows.
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Retrieving from knowledge base…
Overview
SupportIQ is a concept AI support assistant demonstrating retrieval-augmented answers, clear citations and a human handoff path.
The challenge
Support teams repeat the same answers constantly. We explored a concept that answers from a verified knowledge base and escalates confidently when unsure.
Our solution
A chat interface powered by an LLM with retrieval over a vector store, showing citations and a smooth transition to a human agent when needed.
Architecture
A Node.js orchestration layer calls LLM APIs with retrieval from a vector database, wrapped in a clean chat UI with audit and feedback loops.
Key results
- Answers grounded in a verified knowledge base
- Clear citations for trust
- Confident human handoff
- Feedback loop for continuous improvement
Features
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